We're pretty straightforward about how we handle your info. Nothing fancy, just honest talk about what we collect and why we need it.
Last updated: November 3, 2025
Questions? Just reach out to us directly.
Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: when you book a stay with us up here in the mountains, we need some basic info to make your experience smooth and memorable.
We're talking about the usual stuff - your name, contact details, payment information, and maybe what kind of pillow you prefer. Nothing weird or invasive. We collect what's necessary to run a top-notch mountain resort and that's where it stops.
The info you share helps us customize your stay, remember your preferences for next time, and honestly, just keep things running without a hitch. We don't sell your data to random companies or spam your inbox with nonsense. That's not how we roll.
Here's what matters: Your information stays protected, we only use it for legitimate hotel operations, and you've got full rights to see what we have and request changes. Pretty straightforward, right?
When you make a reservation, we'll need your name, email, phone number, and address. Basic stuff that any hotel would ask for. If you're booking adventure activities or spa treatments, we might need to know about dietary restrictions or health considerations - just to keep you safe out there.
Credit card info, billing address - the usual financial stuff. We use secure payment processors, so your card details aren't just sitting on our servers. It all goes through encrypted channels that meet industry standards.
This is the good stuff. What floor you prefer, whether you want a mountain view or forest view, dietary preferences for breakfast, spa preferences. All those little details that turn a good stay into an amazing one. We keep these on file so next time you visit, we've already got you sorted.
Like every website out there, we track some basic analytics. Which pages you visit, how long you hang around, what device you're using. It helps us figure out what's working and what needs improvement. Nothing too Big Brother about it.
If you email us, call, or chat with our team, we keep those records. Helps us provide better service and remember what we discussed. Pretty standard practice for any business that actually cares about customer service.
Alright, so here's what we actually do with your info:
We're not in the business of being creepy with your data. Everything we do is directly tied to making your stay better or keeping the hotel running smoothly. That's it.
Let's be clear: we're not selling your personal info to random companies. That's not our business model and frankly, it's kinda shady.
However, running a mountain resort means working with some trusted partners who need access to certain info to do their jobs:
All these partners are contractually obligated to protect your information and only use it for the specific services they provide. We vet them carefully and wouldn't work with anyone sketchy.
Legal Requirements: In rare cases, we might have to share info if required by law, court order, or government investigation. We'd only share what's absolutely necessary and nothing more.
We take security seriously around here. Not just because we have to, but because it's the right thing to do. Your trust matters to us.
Our staff is trained on data protection practices. Access to personal information is limited to employees who actually need it to do their jobs. We don't just leave sensitive data lying around for anyone to see.
Our servers are in secure data centers with 24/7 monitoring, restricted access, and backup power systems. The whole nine yards.
Here's the honest truth though - no system is 100% hack-proof. We do everything we can to protect your info, but if you're ever concerned about a potential security issue, let us know immediately. We'll investigate and take action fast.
It's your data, so you've got rights. Here's what you can do:
Want to see what info we have about you? Just ask. We'll send you a copy of your personal data. Might take a few days to compile everything, but we'll get it to you.
If something's wrong - maybe we've got an old email address or your name's spelled incorrectly - let us know and we'll fix it. Simple as that.
Want us to erase your info? We can do that, with a few exceptions. We might need to keep certain records for legal or accounting purposes, but we'll delete what we can.
Don't want promotional emails? No problem. Click the unsubscribe link in any marketing email or tell us directly. We'll take you off the list, no questions asked.
Under Canadian privacy laws, you can request your data in a format that's easy to transfer to another service. We'll provide it in a standard format like CSV or JSON.
If you think we've mishandled your info, you can complain to the Office of the Privacy Commissioner of Canada. But honestly, talk to us first. We'd rather resolve any issues directly.
To exercise any of these rights, just email us at reservations@ignarioncrest.info or call (604) 555-8247. We'll need to verify your identity first - just to make sure we're not giving someone else access to your info.
We don't keep your data forever. That'd be weird and unnecessary. Here's our approach:
If you're a regular guest or have an upcoming reservation, we'll keep your info active. This includes your preferences, past stays, and contact details. Makes it easier for both of us when you book again.
Haven't stayed with us in a while? After about 5 years of inactivity, we'll reach out to see if you want us to keep your info. If we don't hear back, we'll archive or delete most of your data.
Tax laws require us to keep financial records for 7 years. Sorry, that's not up to us - it's a legal thing. But we keep this stuff locked down tight.
If you unsubscribe from marketing emails, we'll keep just enough info to make sure we don't accidentally email you again. That usually gets purged after a year or two.
When we delete data, we really delete it. We're talking secure deletion methods that make recovery practically impossible. It's not just sitting in a trash folder somewhere.
Our website isn't designed for kids under 13, and we don't knowingly collect information from children. If you're booking a family stay, that's totally fine - but the reservation should be made by an adult.
If we discover that we've accidentally collected info from a child without parental consent, we'll delete it ASAP. Parents, if you think we have your child's information and shouldn't, please contact us immediately.
For families staying with us, we might collect basic info about children (like ages) to arrange appropriate activities or room setups, but that info comes from parents or guardians, not directly from kids.
We're located in Canada and follow Canadian privacy laws (specifically PIPEDA - the Personal Information Protection and Electronic Documents Act). But we welcome guests from all over the world.
If you're coming from the EU or UK, you've got additional rights under GDPR. Everything we've outlined above applies to you, plus you've got some extra protections. We're committed to respecting those rights even though we're not technically required to comply with GDPR.
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